Privacy Policy

This page provides important information about how PainChek collects and uses personal information.

1. Who is this Privacy Statement for?

This Privacy Statement only applies to your interactions with PainChek as a client or prospective client.

  • If you are a user of the PainChek App at your workplace:
    Contact your employer to understand how they handle your personal information when used for the PainChek App or in connection with their interactions with PainChek.
  • If you are a patient or resident in a facility that uses the PainChek App for your care, or a family member of a patient or resident looking to understand how your family member’s personal information is handled:
    Contact the facility where you or your family member is located to understand how it handles this personal information. Also read our Privacy Information for Patients and Residents which provides a summary of how the PainChek App uses personal information.

2. How do we use your personal information?

How PainChek uses your personal information, that you provide or which we collect from you, from publicly available sources (such as LinkedIn or on-line publications) or from third parties (like business data providers), is described here:

2.1 Individual business contact details (email, telephone number, address, role in prospective client, location)

What it’s used for and why we collect it:

  • Promoting the services of PainChek – Contacting you about, or send you information and materials on, PainChek’s products and services.
  • Enquiries – Responding to your enquiries and engaging with you in your capacity as an employee or representative of the business you represent or work for.
  • Using our services – Providing our services to the business you represent or work for.
  • Other uses – Protecting our legal rights; administration, quality, and training; and system and product development.

2.2 Information created as part of communications between us or during the provision of our services.

What it’s used for and why we collect it:

  • Promoting the services of PainChek – Contacting you about, or send you information and materials on, PainChek’s products and services.
  • Enquiries – Responding to your enquiries and engaging with you in your capacity as an employee or representative of the business you represent or work for.
  • Using our services – Providing our services to the business you represent or work for.
  • Other uses – Protecting our legal rights; administration, quality, and training; and system and product development.

2.3 IP address and other information relating to your interactions with the PainChek website

What it’s used for and why we collect it:

  • Cookies – Cookies are used for the operation of our website, detection and prevention of unlawful activity on our website, website analytics, and marketing activity, as described in our cookie policy.

3. What do we use your personal information for?

3.1 Promoting the services of PainChek

We may have obtained your individual business contact details (such as email, telephone number, address, position) from you, or from publicly available sources (like LinkedIn) or from third parties (like business directories). If you have attended an event, we may also receive these details from the event organiser.

Where we are permitted to do so, we will use your personal information to contact you about, or send you information and materials on, PainChek and its products and services. This may be because you have specifically requested them or because we feel our services may be of interest to the business you represent or work for.

We always comply with applicable direct marketing rules. If you no longer wish us to promote our services to you, please let us know. You can also opt-out of receiving our direct marketing emails at any time.

If you sign up to attend one of our webinars, we will also use your information to administer your participation in the webinar.

3.2 Enquiries

You may make an enquiry about our services (for example, through our contact page or through the download of a whitepaper or other content on our website). If you do, we use information you give us as part of that enquiry, or in related communications, to provide you with information about our services and respond to and manage your enquiries and requests.

We will also use your personal information in connection with the management of any pre-contract discussions between PainChek and the business you represent.

3.3 Using our services

When we provide our services, we will collect and use your personal information. Any personal information you provide to us, or which we obtain when providing our services, will be used for:

  • providing our services in accordance with our contract with our client (the business you represent); and
  • managing our relationship with our client.

3.4 Other uses of your personal information

3.4.1 Enforcing legal rights

We will use your personal information for the enforcement or protection of our legal rights.

3.4.2 Administration, quality, and training

To help administer our business (including in accordance with legal or other obligations we must meet), and our relationship with you, we will use your personal information. It will also be used in connection with the maintenance of our quality standards and the provision of internal training.

3.4.3 System and product development

Your personal information is also used by us to support the development and improvement of our systems and products. This can include using it for the purposes of surveys and providing your personal information to third parties to deliver system and product development or improvement, but they will only be able to use your personal information in accordance with our instructions.

3.5 Cookies

Refer to our cookie policy for further information on the cookies we use and the purposes they are used for.